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Technology Support Specialist at TM Floyd & Company

Job ID:  665
Posted On:  Wednesday, September 14, 2022
Closing On:  Monday, November 14, 2022
Job Listing Views:  52
Type of Job:  Full Time
Job Location:  Columbia, SC
Education Required:  Associates Degree
Pay Rate:  See Listing
Job Description: 

Qualifications:

  • Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship 
  • One year of technical call center experience
  •  Ability to provide technical advice, guidance, and informal training to customers using hardware and software programs
  • Understands basic technical problems and solutions in relation to the business environment
  • Proficient computer skills
  • Ability to maneuver through commonly used applications and systems used in the industry
  • Must be able to work in a fast paced, multi-platformed environment which may require action and response 24x7 to support the technical business needs of the customer within a technical help desk support center

Education:

  • Associate degree or higher level degree in computer science, information technology, or other job-related degree OR
  • Two years of job-related work experience

Responsibilities:

  • Actively resolve the day-to-day technical needs of customers by managing problems and solutions
  • Receive and respond to customers for technical support or services
  • Enter requests using appropriate tools and processes
  • Thoroughly document communication with customers and complete requests or issues of basic complexity
  • Identify actual or potential problem and escalate problems to appropriate higher level professionals when necessary
  • Complete administrative and other area-related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, and reviewing and/or providing input into procedures

Vaccine Mandate: This job does require COVID-19 vaccination to comply with Executive Order 14042.
 
Location: Columbia, SC.

22-00872, Technology Support Specialist

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
 
TM Floyd & Company participates in E-VERIFY.
AAP, EEO

Company Website:  http://tmfloyd.com
Where To Apply: 

Please apply for the listed position(s) by registering and creating an account at College Central (Job Board for GTC Students sponsored by GTC Career Services) at the following Web address:

https://www.collegecentral.com/greenvilletech

GTC Career Center Job ID: 6852228

Employer is EEO:  This company is an Equal Opportunity Employer. Students and alumni will be accepted and assigned to job opportunities and otherwise treated without regard to race, color, religion, national origin, sex, marital status, sexual orientation, veteran status or disability, as well as other classifications protected by applicable state or local laws.

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