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Help Desk Analyst (Tier 1) at New South Construction Supply

Job ID:  605
Posted On:  Tuesday, May 04, 2021
Closing On:  Thursday, June 03, 2021
Job Listing Views:  11
Type of Job:  Full Time
Job Location:  Greenville, SC
Education Required:  No degree required
Pay Rate:  $16/hour
Job Description: 

Responsibilities for Help Desk Technician

• Manage Help Desk tickets in a timely manner
• Responding to queries via chat, email, or phone
• Writing, editing, and revising training manuals for new and updated software and hardware
• Providing technical assistance for questions and problems
• Resolving problems with networks and other computer systems
• Diagnosing system errors and other issues
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
• Installing or changing software to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems
• Respond to customer issues via phone, email and computer chat
• Provide customer assistance
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved

Other Job Requirements:
• Strong computer skill and the ability to troubleshoot and diagnose problems
• Available to work Mon-Fri with on-call rotation
• Proficiency with a Windows computers, android and iOS devices
• Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep tickets and documentation current and up to date
• Ability to diagnose and resolve basic computer technical issues

Company Description:
New South Supply was founded in 1981 in Columbia, SC, by Wayne Gotto and Wayne Glenn. They had worked together at Specialties, Inc. in Columbia and, with the backing of a major customer, decided to start their own company. They struggled starting during a recession with interest rates of 22%, the highest in our nation’s history, but they persevered and succeeded in becoming the premier provider of waterproofing products and concrete and masonry supplies in the New South.

New South Supply has grown from the original location in Columbia to a total of nine branches. The other branches in South Carolina are; Greenville, Myrtle Beach, Hardeeville (Hilton Head area), and Charleston. North Carolina branches are located in Charlotte, Greensboro, and Garner (Raleigh). The company has also expanded into the Atlanta, Georgia market with a branch in Tucker. New South also has rebar fabrication shops located within its branches in Atlanta, Hardeeville, Greenville, Charleston, Raleigh, and Columbia. We provide free estimates and shop drawings.

In January of 2007 the Company name was changed slightly to New South Construction Supply to make it clear that the Company is in the Construction Supply business and a new logo and slogan were also adopted. The new logo featured a bear to signify the aggressiveness and strength the Company was known for. The new slogan- “Know How. Can Do.”, makes it clear that the Associates of the Company have the “Know How” to provide our customers with expert advice and that we have a “Can Do” attitude. As we like to say, “The answer is “yes”, now what was the question?”


Company Website:
Where To Apply: 

Please apply for the listed position(s) by registering and creating an account at College Central (Job Board for GTC Students sponsored by GTC Career Services) at the following Web address:

GTC Career Center Job ID: 6425510

Employer is EEO:  This company is an Equal Opportunity Employer. Students and alumni will be accepted and assigned to job opportunities and otherwise treated without regard to race, color, religion, national origin, sex, marital status, sexual orientation, veteran status or disability, as well as other classifications protected by applicable state or local laws.

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