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Part-time Software Customer Support (4 positions) at Netalytics

Job ID:  588
Posted On:  Friday, January 29, 2021
Closing On:  Thursday, February 25, 2021
Job Listing Views:  38
Type of Job:  Part Time
Job Location:  Greer, SC
Education Required:  None Required
Pay Rate:  $12/hour
Job Description: 

A Part-time Software Customer Support person will identify, research, resolve and respond to caller problems. Also they will also document, track, and monitor issues to ensure a timely resolution. They will have know-how of hardware/software configuration and also be responsible for internal and external communication.

Looking for multiple people to fill the following shifts:

Shift will be 6:00 AM to 10:00 AM Tuesday-Saturday
Shift will be 6:00 AM to 10:00 AM Monday-Friday
Shift will be 10:00 AM to 2:00 PM Monday-Friday

What it takes to be successful:

*Ability to resolve a minimum number of service call issues on a daily basis.

*Ability to ensure all service issues are handled thoroughly on a daily basis.

*Effective communication skills, including the ability to alert the correct departments when routing or escalating issues beyond the scope of Level 1 responsibility.

*Ability to track and/or communicate resolution plans for all issues to customers.

*Ability to work with members of other departments such as Sales, Product Maintenance, or Development to ensure complete understanding of customer needs and requirements.

Requirements/Qualifications:

*Availability to work 20-30 hours/week +/-

*Travel may be required inside the US

*Previous customer service experience and excellent customer service skills

*Excellent oral and written communication skills

*Ability to handle multiple tasks simultaneously

*Ability to make effective, timely decisions and follow through with projects

This position has an enormous affect on organizational success. This is a heavily customer-service oriented position that will have a direct impact on customer relations and, ultimately, our commitment to total customer satisfaction. We are looking for somebody to come in the door running and ready to aspire to higher positions.

Please respond with resume and salary requirements

GTC Career Center Job IDs: 6335858, 6335859, 6335860, 6335861

Company Website:  https://netalytics.com/
Where To Apply: 

Please apply for the listed position(s) by registering and creating an account at College Central (Job Board for GTC Students sponsored by GTC Career Services) at the following Web address:

https://www.collegecentral.com/greenvilletech

Employer is EEO:  This company is an Equal Opportunity Employer. Students and alumni will be accepted and assigned to job opportunities and otherwise treated without regard to race, color, religion, national origin, sex, marital status, sexual orientation, veteran status or disability, as well as other classifications protected by applicable state or local laws.

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