IT Support Team Lead Jobs Board

IT Support Team Lead at Eldeco

Job ID:  571
Posted On:  Wednesday, July 22, 2020
Closing On:  Thursday, August 13, 2020
Job Listing Views:  37
Type of Job:  Full Time
Job Location:  Greenville, SC
Education Required:  Associate Degree
Pay Rate:  Not Specified
Job Description: 

This position will serve as a key point of contact for the IT Support Team for end users as well as third party IT partners such as hardware vendors. Initially, this position will coordinate tasks and projects for the IT Support Team while troubleshooting and resolving issues but may be called to handle additional task as the position continues to form. The individual filling this role needs to have strong time management and “soft” skills. This individual must be flexible and adaptable to changing business environment and needs.

Essential Duties and Responsibilities:

  • Coordinate tasks for level 1 support team members
  • Serves as an escalation resource on problems requiring advanced technical knowledge
  • Work with Infrastructure team to organize and schedule tasks that will be the responsibility of the Support team
  • Troubleshooting/resolution of application, hardware, or connectivity issues for local and remote users
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made,
  • and actions taken, through to the final resolution
  • Assist and advise customers with purchase requests and recommend standards for equipment and components
  • Coordinate setup of Jobsite connectivity
  • Maintain hardware vendor relationships and keep stock of inventory needs
  • Load MS and company-specific applications on desktops and laptops when needed
  • Assist with hardware and software upgrades
  • New/existing PC deployment and re-deployment
  • Assist with minor user training needs
  • Assist in setting up iPads and iPhones
  • Troubleshoot and assist with IP telephony issues
  • Provide feedback on end-user experience, needs, and perspective
  • Design documentation for workflows, issue resolutions and end user training materials

Strong Knowledge:

  • Solid knowledge of IT systems and applications
  • PC internal components and peripherals
  • Windows Desktop operating systems (10)
  • Windows Server operating systems (2012, 2016 and 2019)
  • MS Office products and features including: Office 365, Office 2016
  • Active Directory including Azure AD
  • Application, OS, and hardware interaction
  • Networking and routing knowledge

Qualifications:

  • A bachelor's degree or assciate degree in computer science or related technology field is preferred
  • 3 Years of Tier 2 Technical Support is required
  • Ability to coordinate projects and tasks for team members
  • Ability to prioritize and manage several milestones and projects efficiently
  • Requires sufficient writing skills to document technical procedures
  • Comfortable working in and assisting others through ticketing system in addition to other remote management tools
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
    Attention to detail

Eldeco Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Eldeco Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Company Website:  http://eldecoinc.com
Where To Apply: 

Please apply for the listed position(s) by registering and creating an account at College Central (Job Board for GTC Students sponsored by GTC Career Services) at the following Web address:

https://www.collegecentral.com/greenvilletech

Job ID: 6224623 

Employer is EEO:  This company is an Equal Opportunity Employer. Students and alumni will be accepted and assigned to job opportunities and otherwise treated without regard to race, color, religion, national origin, sex, marital status, sexual orientation, veteran status or disability, as well as other classifications protected by applicable state or local laws.
For More Information: Elizabeth Moore    Email:  emoore@eldecoinc.com

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