Software Support Analyst Jobs Board

Software Support Analyst at Guardian Building Products

Job ID:  505
Posted On:  Thursday, January 31, 2019
Closing On:  Sunday, March 31, 2019
Job Listing Views:  25
Type of Job:  Full Time
Job Location:  Greenville, SC
Education Required:  Associate Degree in Computer Technology
Pay Rate:  Not Specified
Job Description: 


The primary function of this position is to provide user support and training for system software. In addition, be a liaison between the business units and IT to develop, test and implement software process improvements, enhancements and corrections. Write technical documentation for procedures, processes and training. Maintain system administrative functions related to software.


  • Support end users in their daily activities within a software system. This includes helping them with procedures and troubleshooting issues
  • Research errors or issues within a software system and determine a resolution. Communicate this to programmers and other IT professionals so that changes can be implemented
  • Evaluate current processes and recommend process improvements
  • Test new processes or corrections to verify they work as intended and that existing functionality continues to work correctly in lieu of these modifications
  • Write documentation and train end users on current or new processes associated with software systems, including on site field training
  • System administration including but not limited to user security, re-setting passwords and table maintenance
  • Assist in managing Disaster Recovery Program


  • Strong interpersonal and communication skills
  • Analytical skills for evaluating and resolving problems
  • Effective training skills
  • Computer efficient with strong Microsoft Word and Excel knowledge
  • The ability to multitask and accept change without issues
  • Competent writing skills
  • The ability to learn new software quickly
  • 1-3 years of experience in IT with hands on software and hardware experience


  • Associate’s or Bachelor’s Degree in Business Administration with Computer Science, or experience to equate to the educational requirements.
  • 1-3 years’ experience working with manufacturing or distribution
  • Understanding of relational databases
  • Experience in Adhoc reporting and updating using SQL or other scripting languages
  • Exposure to UNIX / LINUX
  • Willingness and ability to learn basic programming skills
  • EDI experience is a bonus

Job Type: Full-time


  • Analytical Skills: 2 years (Required)
  • UNIX / LINUX: 2 years (Required)
  • Excel: 2 years (Required)
  • SQL: 2 years (Required)


  • Bachelor's (Preferred)

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
Company Website:
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Employer is EEO:  This company is an Equal Opportunity Employer. Students and alumni will be accepted and assigned to job opportunities and otherwise treated without regard to race, color, religion, national origin, sex, marital status, sexual orientation, veteran status or disability, as well as other classifications protected by applicable state or local laws.

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